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Volume 3, Issue 4
1 April 1999
Measuring Business Excellence Cover Image for Volume 3, Issue 4
Review Article| April 01 1999

MISSING THE LINK

Peter Lemaire;
Peter Lemaire
Deputy director of the Dutch Foundation for Quality, chairman of the EOQ education and training activity group and member of the EFQM education steering group
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Dick Wanszink
Dick Wanszink
Associate professor of quality management at the University of Groningen
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8057
Print ISSN: 1368-3047
© MCB UP Limited
1999
Measuring Business Excellence (1999) 3 (4): 58–63.
https://doi.org/10.1108/eb025588

Like medieval alchemists, quality modellers continue to search for a formula that will combine various elements of quality management into one unified whole. Evidence from companies in The Netherlands suggests the dream of linking concepts is so far still unrealized.

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© MCB UP Limited
1999
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