Quest for Excellence XII ‐ the official conference of the Malcolm Baldrige National Quality Award Available to Purchase

Provides a report of the official conference of the Malcolm Baldrige National Quality Award, held in Washington, 13‐15 March 2000. Gives an overview of the conference and specifically of the four recipients of the Baldrige Award. Notes that leadership in its many forms was a key factor for all these companies. Looks in depth at each of the companies in turn.