Quality management practices in Taiwan’s telecommunication industry

Telecommunication companies must effectively master information to remain competitive in an increasingly global market. Tremendous business opportunities have been created because of the recent rapid global communications’ liberalization. Following this trend, the telecommunication industry in Taiwan will be a star industry and grow quickly in the future. This study uses questionnaires to examine how quality management practices are implemented in Taiwan’s telecommunication industry. Most of the 39 telecommunication companies surveyed herein are medium‐sized with fairly weak quality performance. Advanced quality management training programs (such as experimental design) are seldom implemented and the companies do not rely on a few reasonably reliable suppliers.