Process Mastering: How to Establish and Document the Best Known Way to do a Job

R.W. Wilson and P. HarsinQuality ResourcesApril 1999ISBN:0527763446$35.00

Explains that process mastering means documenting the standardized methods used within a company, and is not a process-improvement or re-engineering scheme. Lists the recommended methods for this documentation process, and provides a good description of management's role in process mastering, from rollout to closeout. Includes stories about companies that have implemented the process mastering documentation system and pitfalls to avoid and tips to follow. Forms a good tool for companies working towards ISO certification for the first time, but the examples drawn from the ISO 9000 series standards will soon be out of date due to the revision of those standards.