Events

Tom Peters – In Search of Excellence (one day workshop) 5 December 2002, London, UK

On the 20th Anniversary of In Search of Excellence, Tom Peters presents a radical vision of a new business model and provides a fascinating insight into eight groundbreaking strategies being implemented by the world's most successful organizations.

For further information visit: http://www.ecustomerserviceworld.com/tompeters/index.asp

ASQ's Six Sigma conference 27-28 January, 2003, Palm Springs, California, USA

ASQ's Six Sigma Conference continues to focus on presenting more comprehensive, applicable case studies on Six Sigma implementation and results:

• Hear real applications and implementation practices that will help you better determine the cost/benefit of your Six Sigma programs.

• See first-hand how Six Sigma is integrated with other quality programs and how this benefits the organization.

• See Six Sigma techniques applied in non-traditional settings that will inspire you with new ideas.

• Network with the best practitioners and see demonstrations from leading vendors in the field.

For more details go to http://secure.asq.org/sixsigmareg.html

The 2003 Customer Relationship Management Conference: Predicting and Capturing Revenue with CRM 20-21 February, 2003, New York, NY, USA

Topics to be addressed:

• The business process imperative.

• Using data quality and management to drive your financial performance.

• Making CRM make money: deriving enhanced cash flow and profits from CRM.

• Designing a revenue and customer focused CRM strategy.

• Beyond compliance: using privacy to enhance profitability.

• Creating a culture of continuous improvement.

• Measuring incremental CRM results.

• Increasing revenue gains with time to channel effectiveness.

• Capturing the right customer information.

• Deploying cross-departmental business processes: the key to an effective CRM execution.

For further details, please go to http://www.conferenceboard.org/conferences/conference.cfm?id=389

The 2003 Performance Measurement Conference: Integrating Measurement and Management for Maximum Performance 27-28 March, 2003, San Diego, USA

Topics to be addressed:

• Establish a performance measurement framework.

• Develop an effective performance measurement strategy and successfully communicate it to employees.

• Link your performance measurement system to your company's strategy.

• Learn from best-in-class companies.

• Share your ideas with conference faculty and attendees.

• Network with colleagues from different industries.

For more information, go to http://www.conference-board.org/conferences/conference.cfm?id=326&event=143&view=topics