Six sigma techniques improve the quality of e-learning
Six sigma techniques improve the quality of e-learning
Little, B., Industrial and Commercial Training (UK), 2003, Vol. 35 No. 3, Start page: 104, No. of pages: 5
Features the TATA Interactive Systems (TIS); puts forward that it has one of the world's largest teams for the design and development of custom-built e-learning solutions. Describes its operations and its commitment to high quality standards; outlines how it implemented the six sigma – a management philosophy that focuses on the reduction of defects in products and services. Looks at how TIS applied the "six sigma" techniques and reduced products "defects"; outlines the stages involved in the "six sigma" project, and the three-step cycle that makes up the six sigma methodology (changing behavior,organizational culture change, experiencing the results); presents the views of the chief executive of TIS; reports on his identification of the key issues that are important for a successful six sigma project.
