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Keywords: Total quality management
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Journal Articles
Journal:
Measuring Business Excellence
Measuring Business Excellence (2001) 5 (4): 22–27.
Published: 01 December 2001
... No. 4 , pp. 163 ‐ 72. Tatsuno , S.M. (1989), Created in Japan , Harper Business , New York, NY. Van Der Wiele , A. , Williams , A.R.T. and Dale , B.G. (2000), “ Total quality management: is it a fad, fashion, or fit? ”, Quality Management Journal , Vol. 7...
