... concerning the effectiveness of TQM. This paper presents a study of Swedish quality award recipients, which are compared to branch indices and to identified competitors. The comparison concerns the development of different financial performance indicators. The study indicates that the award recipients...

... the issues aired in the paper. © MCB UP Limited 2002 Total quality management Awards Research Self‐assessment The majority of the academic papers (e.g. Hendricks and Singhal, 1996; Nakhai and Neves, 1994; Wisner and Eakins, 1994; Zink et al., 1994) on self‐assessment...

... on customer‐driven quality through streamlined processes, product design, leadership, human resource development, and customer‐focused strategic plans. The literature on the MBNQA and EQA awards also reveals that both encourage continuous improvement of leadership techniques, strategic plans, company...

...Professor Oakland © MCB UP Limited 2000 --> Business excellence Awards Performance Professor Oakland is Executive Chairman of Oakland Consulting plc and head of its research and education division, the European Centre for Business Excellence. He holds a Chair in Business...