... systems thinking and uses three leading indicators from the balanced scorecard framework to explore the effects of strategic orientations for HC on innovation ecosystems and organizational performance. Findings In terms of academic contributions, this study broadly verifies the innovation ecosystem...

...Babajide Oyewo; Olayinka Moses; Olayinka Erin Purpose This study aims to investigate the drivers and impact of balanced scorecard (BSC) usage on organizational effectiveness in manufacturing companies. The objectives of the paper were to assess the organizational factors affecting the usage...

... approach, beyond financial measures. Design/methodology/approach The case study approach evaluated key performance indicators from a balanced scorecard (BSC) perspective in the development of a performance measurement system (PMS) for a Middle Eastern university’s indirect procurement division...

...Nopadol Rompho Purpose This study aims to develop and empirically test the balanced scorecard for public schools in Thailand. Design/methodology/approach Data were obtained from 3,351 public schools in Thailand. Structural equation modelling was used as a statistical tool to analyse the data...

...Bruce Gurd; Panayiotis Ifandoudas Purpose – The aim of this paper is to demonstrate how agility as a central focus of an organization can be achieved through a modified balanced scorecard (BSC) system. Design/methodology/approach – An action research approach in a single organization...

...Kurt Schobel; Cam Scholey Purpose The purpose of this paper is to demonstrate the use of the Balanced Scorecard in a higher education distance learning environment, and to highlight the importance of financial strategies. Design/methodology/approach Following a review...

... thus be valuable to managers who are considering using a strategy map as a management tool. These measures were selected to include both leading and lagging indicators among perspectives in the balanced scorecard (see also in Figure 1). These measures are considered to be equally important...

...Simon P. Philbin Purpose The purpose of this research is to identify how the management of university institutes can be improved through adoption of an integrated performance measurement system based on the Balanced Scorecard. Design/methodology/approach Through building...

... the change process, to deploy measure and ensure continuous strategic alignment during transformational changes. The paper addresses this gap to propose a systematic, integrated and holistic approach for aligning change deployment. Balanced scorecard Change management Strategic change Performance...

... unit, quality of output, time of processing and available resources are competing with each other. © Emerald Group Publishing Limited 2010 Intellectual property Assets management Balanced scorecard Patents Licensing There has been a growing awareness of intellectual property...

... Publishing Limited 2010 Performance measures Balanced scorecard Gas industry Electric power systems Since the mid‐1980s, performance measurement, “formal, information‐based routines and procedures the managers use to maintain or alter patterns in organisational activities” (Simons, 1995...

...Ron Basu; Chris Little; Chris Millard Purpose The purpose of this paper is to present a case study of the Heathrow Terminal 5 project and to illustrate a customised application of the Balanced Scorecard in a major infrastructure project with multiple stakeholders. Design/methodology...

... Performance management Balanced scorecard Past research in the field of performance measurement and management has tended to focus on what to measure and how to measure it. The reality, though, is that most of the value in performance measurement lies not in the measures selected, nor even in how...

... since Art Schneiderman (1987) first used a Balanced Scorecard in analogue devices and now over 15 years since Kaplan and Norton's (1992) first HBR article. So I thought I would reflect on what we have learned over the last two decades before considering our current dilemmas and what...

...Milind Kumar Sharma; Rajat Bhagwat Purpose The purpose of this paper is to develop an integrated balanced scorecard (BSC) analytical hierarchy process (AHP) approach for supply chain management (SCM) evaluation. It aims to measure SCM performance from the following four perspectives: finance...

...Vicky Rich Purpose This research seeks to explore the human interpretation of performance management information using Kaplan and Norton's Balanced Scorecard (BSC) as a research vehicle. Design/methodology/approach The paper uses the controlled environment of an experiment...

...Kim Foster Purpose To explore some of the theories presented in the latest Kaplan and Norton book Alignment: Using the Balanced Scorecard to Create Corporate Synergies. Design/methodology/approach This interview and transcript is prepared by an independent writer. Findings...

... on the interrelationships between performance determinants and performance. Originality/value Even though the balanced scorecard forms the platform for the performance management framework, the author assesses both the direct and indirect effects of the performance determinants on the overall organisational...

...Bhagyashree Paranjape; Margaret Rossiter; Victor Pantano Purpose The purpose of this paper is to evaluate Balanced Scorecard by listing claims made by its authors and counterclaims made by other scholars/authors; to justify further research for answering the question “how to measure...

...Chris Papenhausen; Walter Einstein Purpose The purpose of this paper is to show how the Balanced Scorecard approach, a performance management system, could be implemented at a college of business. Design/methodology/approach The authors' own college of business is used...