... within this model are fairly broad and comprehensive, including, leadership, strategy, partnerships and resources, processes, products and services, customer satisfaction and people satisfaction (Pesic and Dahlgaard, 2013 , p. 655). Organizational performance Business improvement...

...@unisa.edu.au © Emerald Group Publishing Limited 2014 Performance measurement Balanced scorecard Management techniques Business improvement In reviewing the progress of the theory of constraints (TOC), Watson et al. (2007 , p. 399) suggest that “TOC reduces the incentive...

...Giovanni Schiuma The Value of Arts for Business . Cambridge : Cambridge University Press   2011 . © Emerald Group Publishing Limited 2011 --> Arts Business excellence Performance management Business improvement What are the factors that will significantly...

... (Parisi and Hockerts; Costa and Evangelista; McCutcheon). © Emerald Group Publishing Limited 2008 Intellectual capital Performance measures Business improvement This special issue of Measuring Business Excellence is devoted to the intellectual capital (IC) management...

... (Cowley and Domb, 1997). Quality management Business improvement United Kingdom SMEs are usually owned and led by entrepreneurs who have perceived an opportunity and created an organisation to realise it. Whilst it can be said that the entrepreneurial process should involve all...

.... © Emerald Group Publishing Limited 2006 Performance measures Business improvement Performance management systems Human resources management Knowledge sharing A misconception many people have is that they believe that their people are their most important asset. The most important...

... achievement Strategic management Customization Business improvement Although empirically determined implementation ratios for the use of the balanced scorecard (BSC) vary within a quite wide range (Neely et al., 2004), the concept can be considered as an established management tool...