Keywords: CKI model
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Journal Articles
Measuring Business Excellence (2014) 18 (1): 35–44.
Published: 11 March 2014
..., which is going to be dealt with in the rest of the work. The paper is organized as follows: the second section introduces the basic concepts of the CKI model and its results; the third section deals with the framework of indicators and its implications; the last section ends with conclusions...

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