...Jayaraman Rajagopalan Purpose The purpose of this study is to find out the reasons why companies achieve different results in following different business excellence (BE) models. This has been done using a case study method, selecting to illustrate the actions taken and the results achieved by two...

... of this case study is to identify whether or not factors from the Performance Prism (Neely et al., 2001) could influence the perceived outcomes of the failure of a planned organizational change in a large, research university in the Northeastern USA as perceived by most participants. First...

.... Design/methodology/approach The paper takes the form of a case study. Findings This paper describes the performance management framework developed by the Regulation and Quality Improvement Authority in Northern Ireland, and identifies how such a framework may be proactively used...

... study deals with a “frontier” experience that summarizes many elements of complexity of public decision making, such as: uncertainty, multiplicity of goals and tasks, participation of different and often conflicting stakeholders, different levels of authority, etc. Findings The case study...

... is conducted, aiming to identify the main phases of a succession process and the factors that are relevant for its planning and management. Then, ten case studies of Italian FBs are analyzed. Findings The result is the development of a research framework and the identification of the factors...

.../methodology/approach The proposed methodology is based on the quality function deployment (QFD) procedure but it is much more simple to implement. Findings The paper provides detailed information about how the proposed methodology works through an in‐depth case study discussion...

.... The results contribute to the existing discussion on IC management by diminishing the gap between theory and practice. © Emerald Group Publishing Limited 2008 The empirical examination is a multiple case study. Case studies (single or multiple) are used in order to study in‐depth a certain...

... in place to manage their performance measurement systems in order to ensure that they continue to reflect their environment and strategies. This article presents case study research that investigates what actions organizations can take to ensure that their measurement systems change over time...

... company requirements and objectives. Simulation Manufacturing industries Performance measurement (quality) Case studies Simulation has been applied successfully to many varied aspects of manufacturing systems (Williams, 1998; Gatland, 1997; Black, 1993) and the typical benefits are well...

... and the organization’s operating environment and culture. To illustrate these dependencies, we present case studies of three Australasian organizations that initiated BE initiatives and failed to sustain their commitment to the process. The case studies highlight the need for further research into the nature and variety...