...Jayaraman Rajagopalan Purpose The purpose of this study is to find out the reasons why companies achieve different results in following different business excellence (BE) models. This has been done using a case study method, selecting to illustrate the actions taken and the results achieved by two...

... of the system in planned change efforts. © Emerald Group Publishing Limited 2015 Performance measurement Higher education Case studies Organizational change Performance management systems The need for planned organizational change has grown to accommodate today’s ever-changing business...

.... Design/methodology/approach The paper takes the form of a case study. Findings This paper describes the performance management framework developed by the Regulation and Quality Improvement Authority in Northern Ireland, and identifies how such a framework may be proactively used...

... study deals with a “frontier” experience that summarizes many elements of complexity of public decision making, such as: uncertainty, multiplicity of goals and tasks, participation of different and often conflicting stakeholders, different levels of authority, etc. Findings The case study...

... is conducted, aiming to identify the main phases of a succession process and the factors that are relevant for its planning and management. Then, ten case studies of Italian FBs are analyzed. Findings The result is the development of a research framework and the identification of the factors...

.../methodology/approach The proposed methodology is based on the quality function deployment (QFD) procedure but it is much more simple to implement. Findings The paper provides detailed information about how the proposed methodology works through an in‐depth case study discussion...

.... The empirical examination is a multiple case study. Case studies (single or multiple) are used in order to study in‐depth a certain phenomenon in selected cases. They emphasise the rich, real‐world context in which the phenomenon occurs (Eisenhardt and Graebner, 2007). Case research was also chosen because...

... degree on the quality of the input data and the credibility of the embodied logic. Simulation Manufacturing industries Performance measurement (quality) Case studies Simulation has been applied successfully to many varied aspects of manufacturing systems (Williams, 1998; Gatland, 1997...

... in place to manage their performance measurement systems in order to ensure that they continue to reflect their environment and strategies. This article presents case study research that investigates what actions organizations can take to ensure that their measurement systems change over time...

... and the organization’s operating environment and culture. To illustrate these dependencies, we present case studies of three Australasian organizations that initiated BE initiatives and failed to sustain their commitment to the process. The case studies highlight the need for further research into the nature and variety...