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Keywords: Civil service
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Journal Articles
In pursuit of performance‐oriented civil service reforms (CSRs): a Kenyan perspective
Available to Purchase
Journal:
Measuring Business Excellence
Measuring Business Excellence (2009) 13 (2): 34–43.
Published: 29 May 2009
...Simmy M. Marwa; Mohamed Zairi Purpose The paper aims to explore the implementation of performance‐oriented civil service reforms (CSRs) in Kenya, noting hurdles and opportunities for improvement and to suggest a robust model to imbed a performance‐oriented reforms culture. Design...
Journal Articles
Demographic predictors of service satisfaction in Greek public organizations
Available to Purchase
Journal:
Measuring Business Excellence
Measuring Business Excellence (2007) 11 (2): 32–43.
Published: 05 June 2007
... are expected to be identified between male and female citizen‐customers, with men experiencing higher levels of satisfaction compared to women. © Emerald Group Publishing Limited 2007 Customer satisfaction Public sector organizations Civil Service Greece Customers are the lifeblood...
