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Keywords: DINESERV
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Journal Articles
Journal:
Measuring Business Excellence
Measuring Business Excellence 1–15.
Published: 16 September 2026
... in Bangkok, Thailand. The questionnaire was based on the DINESERV framework, which classifies service quality into five dimensions: tangibles, reliability, responsiveness, assurance and empathy. The constructs were validated using confirmatory factor analysis before multiple linear regression analyses were...
Includes: Supplementary data
