... is conducted to study the relationships between eight general management practices and key performance results. A survey among large companies in Denmark and the companies' key performance results form the empirical basis for the study. Two central key performance results are “increase in turnover” and “return...

... limitations/implications This study in this paper is limited to one Danish manufacturing company, which is considered to be one of the most innovative and excellent companies in Denmark. However, it is desirable to apply the model in other companies and industries. Practical implications...

... they disagree on the weights determined by EFQM or because they are not led according to the principles of excellence (Dahlgaard et al., 1998). This has also been confirmed by empirical research in Denmark (Eskildsen et al., 2001). There seems thus to be an indication of a discrepancy...