...Vincenzo Pisano; Elisa Rita Ferrari; Vincenzo Fasone Purpose This paper aims to investigate whether the competitiveness of a certain territory may be developed and maintained in the context of a global economy through the exploitation of its intrinsic value. The paper contributes to managerial...

... as an organizational function into a holistic approach for managing the entire organization. ISO 9000 TQM Development The changes from the 1994 version of ISO 9000 and the next generation for 2000 are quite fundamental and far‐reaching in their implications for applicants and examiners. The approach...