... that capture the current state of the emergency department (ED) may lead to a significant improvement in the accuracy of the prediction models. Design/methodology/approach Alongside the traditional variables influencing ED waiting time, the authors developed new queue-based predictors exploiting process...

...Alessandro Stefanini; Davide Aloini; Elisabetta Benevento; Riccardo Dulmin; Valeria Mininno Purpose This paper aims to investigate the process performances in Emergency Departments (EDs) with a novel data-driven approach, permitting to discover the entire patient-flow, deploy the performances...