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Keywords: Employees
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Journal Articles
The effects of employee competencies and IT applications on operations strategy: an empirical study of retail firms in China
Available to Purchase
Journal:
Measuring Business Excellence
Measuring Business Excellence (2012) 16 (1): 3–20.
Published: 16 March 2012
...Wantao Yu; Ramakrishnan Ramanathan Purpose The purpose of this paper is to investigate the relationships between employee competencies, information technology (IT) applications, operations strategy, and business performance. Design/methodology/approach Drawing upon the resource...
Journal Articles
Towards a human‐oriented metrology for improvement and change
Available to Purchase
Journal:
Measuring Business Excellence
Measuring Business Excellence (2009) 13 (1): 3–22.
Published: 20 March 2009
... is a necessity for understanding the root causes of the results achieved or not achieved. the shareholders (owners); the employees; business partners; and the society. The European Foundation for Quality Management (EFQM) stresses in their training material that an assumption behind...
