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Keywords: Enabling performance indicators
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Journal Articles
Journal:
Measuring Business Excellence
Measuring Business Excellence (2018) 22 (3): 201–219.
Published: 12 July 2018
... management system (PMS) should consist enabling performance indicators (customers’ perspective) in addition to leading and lagging performance indicators that are widely discussed in the literature. Research limitations/implications The set of performance indicators identified is in the context of Indian...
