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Keywords: European Quality Award
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Journal Articles
Journal:
Measuring Business Excellence
Measuring Business Excellence (2007) 11 (3): 21–29.
Published: 04 September 2007
... the contribution of HR issues to all of these quality approaches. Findings Besides the “good stories” of implementation of the European Quality Award (EQA) model, the ISO 9000:2000 certification and TQM, the paper reveals a number of problematic areas in relation to effective HR utilization...
