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Journal Articles
Customer product returns – feedback and knowledge management
Available to Purchase
Journal:
Measuring Business Excellence
Measuring Business Excellence (2019) 23 (2): 149–164.
Published: 31 May 2019
...Alena Klapalová Purpose The purpose of this paper is to provide a multidimensional understanding of the management of feedback from customer product returns and the management practices that lead to the occurrence of product returns in the context of knowledge management. The characteristics...
