... instrument for the Ministry’s service. Design/methodology/approach – A questionnaire based on the SERVQUAL scale, was used to determine farmers’ perceptions of service quality in the area of central Macedonia in Greece. A total of 245 completed questionnaires were collected. Findings...

... dimensions in influencing patients' overall quality perceptions. Design/methodology/approach Empirical research using the SERVQUAL instrument was conducted in six NHS hospitals located in North Greece. A total of 137 usable questionnaires were collected. Findings The research...

... are expected to be identified between male and female citizen‐customers, with men experiencing higher levels of satisfaction compared to women. © Emerald Group Publishing Limited 2007 Customer satisfaction Public sector organizations Civil Service Greece Customers are the lifeblood...

... are larger in size with higher number of employees, much larger sales revenue figures and gross margins. Merit‐Tex companies, however, have a notably larger average percentage gross margin. Business excellence Textile industry Italy Spain Greece The quest for industrial excellence has...