... Publishing Limited 2012 Knowledge exploration Knowledge exploitation Health care Information and communication technologies Electronic medical record Hospitals Health services Service improvements Italy Despite increasing investments, many change efforts within the healthcare...

...‐based factors, separately or interdependently, contribute to improve HC organisations' innovation dynamics and organisational performance. © Emerald Group Publishing Limited 2012 Performance improvement Health care Knowledge‐based innovation Health services Innovation...

... staffs have to collaborate and cooperate to meet the needs of the patients in order to integrate the skills, emerging between: © Emerald Group Publishing Limited 2012 Electronic medical record Interdependence Knowledge management Health services Italy Since the 1990s the Italian...

... of the health service per se (Taner and Antony, 2006). Additionally, patients are quite unique as “customers”. They are worried about the outcome of the treatment, the process of being treated, the gravity of the underlying situation and are also anxious about those left back home. These characteristics make...