... disclosure (ICD) among leading global hospitals and its underlying determinants. Design/methodology/approach This study conducts a manual content analysis of the official websites of 175 leading global hospitals, selected based on The World’s Best Hospitals 2022, and uses a linear regression model...

... the management of patient demand and resources in real time. Design/methodology/approach The proposed methodology exploits the process-mining techniques. Starting from the event data inside the hospital information systems, it permits automatically to extract the patient-flows, to evaluate the process...

.... Design/methodology/approach A comprehensive literature review followed by field studies conducted with ten hospitals in the southern region of Brazil underlined the scarcity of consistent frameworks applied in practice to measure, monitor and improve environmental performance. A new framework...

... Emerald Group Publishing Limited 2013 Organizational performance Performance Hospitals Improvement Management information Operations management Service delivery Health services sector One of the main differences between manufacturing and service delivery is that inventory cannot...

...Antonio Lerro; Luca Gastaldi; Emanuele Lettieri; Mariano Corso; Cristina Masella Purpose This study seeks to further the current debate about how to systematically improve hospital performance by enhancing and balancing knowledge exploration and knowledge exploitation capabilities through...

...Su Mi Dahlgaard‐Park; Abd Manaf Noor Hazilah Purpose The main aim of this study is to provide an empirical analysis on the practice of quality management among employees of Malaysian public hospitals at the district, state and national level hospitals. This paper aims to perform a comparative...

...Ignacio Urrutia; Scott D. Eriksen Purpose The objective of this paper is to address the question of whether the Balanced Scorecard (BSC) can be utilized in non‐profit organizations, in particular hospital sector organizations. A secondary objective addresses the issue of whether the BSC can...