...Louise Boulter; Tony Bendell The ISO 9000 standard has been revised as of December 2000. It has been thought that the implications of addressing the changes may be particularly acute for small businesses, for which the impact of requirements and relative commercial costs of compliance can...

...George P. Laszlo The 2000 version of ISO 9000 is very exciting for quality practitioners because it embraces the principles of quality management that have received wide acceptance because of the publicity of the various National Quality Awards that are models based on these tenets. However...

...Tony Bendell The international quality systems standard ISO 9000 is changing. Whilst much maligned, the standard has still done much to ensure basic quality requirements in world industry, commerce and the public sector. In November ISO 9001 is changing – dramatically – and ISO 9002 will no longer...