... and train students (Stone et al., 2015). In the business context, the use of ICTs has become a strategic asset for corporations, changing the way they communicate and relate to their stakeholders. ICTs and the internet have altered the foundations of competition in all economic sectors, leading...

... derived from those targets are cascaded to the business processes within each business unit (Acur and Bititci, 2003). This step in the cycle answers the question: © Emerald Group Publishing Limited 2004 Performance measurement (quality) Internet Business performance In recent...

... banks have been selected and perceived from the point of view of their customers in relation to their competitors in the marketplace. © MCB UP Limited 2002 Banking industry Internet Service quality Electronic commerce Strategic planning Sweden Banking has traditionally operated...

...A.R.T. Williams; B.G. Dale; R.L. Visser; T. Van der Wiele This paper explores the impact of the Internet on the business transactions of organisations. Three main impacts – globalisation, customisation, and customer demand solutions – are examined. It is argued that the medium and large old economy...

...A.R.T. Williams; B.G. Dale; R.L. Visser; T. Van der Wiele This paper explores the impact of the Internet on the business transactions of organisations. Three main impacts – globalisation, customisation, and customer demands solutions are examined. It is argued that the medium and large old economy...

... Business excellence Performance measurement Internet Process management The primary measure of the ability to meet customer requirements in both service and manufacturing is process capability, or C_p (C_pl, C_pu or C_{pk). Process capability determines}...