...., 2015). In the business context, the use of ICTs has become a strategic asset for corporations, changing the way they communicate and relate to their stakeholders. ICTs and the internet have altered the foundations of competition in all economic sectors, leading to the appearance of new products...

... in the IPMS reference model (Bititci et al., 1998). This model considers an organization to consist of four levels. These are: The reference model at each of its four levels further breaks down into four elements. These are:  Performance measurement (quality) Internet Business performance...

... be defined as the lack of waste of resources and time, and the optimisation of efficiency elements in line with high quality. © MCB UP Limited 2002 Banking industry Internet Service quality Electronic commerce Strategic planning Sweden Banking has traditionally operated...

...A.R.T. Williams; B.G. Dale; R.L. Visser; T. Van der Wiele This paper explores the impact of the Internet on the business transactions of organisations. Three main impacts – globalisation, customisation, and customer demand solutions – are examined. It is argued that the medium and large old economy...

...A.R.T. Williams; B.G. Dale; R.L. Visser; T. Van der Wiele This paper explores the impact of the Internet on the business transactions of organisations. Three main impacts – globalisation, customisation, and customer demands solutions are examined. It is argued that the medium and large old economy...

... Business excellence Performance measurement Internet Process management Today, manufacturing processes represent less than 5 per cent of all business processes and their cost as a percentage of organizational budgets is decreasing. Clearly, the opportunity area for the twenty‐first century...