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Keywords: Key performance indicators
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Journal Articles
The development of a performance measurement system for indirect procurement: a Delphi study
Available to Purchase
Journal:
Measuring Business Excellence
Measuring Business Excellence (2023) 27 (4): 579–601.
Published: 09 November 2020
... approach, beyond financial measures. Design/methodology/approach The case study approach evaluated key performance indicators from a balanced scorecard (BSC) perspective in the development of a performance measurement system (PMS) for a Middle Eastern university’s indirect procurement division...
Journal Articles
Developing and using a performance management framework: a case study
Available to Purchase
Journal:
Measuring Business Excellence
Measuring Business Excellence (2012) 16 (3): 47–56.
Published: 24 August 2012
... the RQIA's performance management framework and the interrelationship between the various elements. © Emerald Group Publishing Limited 2012 Performance management framework Performance measurement Performance management Key performance indicators Case studies Organizational performance...
