... of 400 respondents who are card holders of loyalty programmes from departments and superstores in the capital of Malaysia. Findings It is found that all the loyalty programme service attributes (policy, reward, tangibility, information usefulness, courteousness/helpfulness and communication...

...‐known retail clothing store chains were selected for this study. Purposive sampling method was used, with a total of 211 responses collected from customers of all X and Y's chain stores in the northern region of Malaysia. Findings The paper finds that all the five dimensions: physical...

... by stratified random sampling. Altogether 23 public hospitals throughout Peninsular Malaysia participated in the survey. Findings Practice of quality management was found to be significantly higher in district hospitals than in the national referral centre. However, there was no significant...

... at: nagarajah_lee@imu.edu.my © Emerald Group Publishing Limited 2008 Factor analysis Public sector organizations Schools Malaysia Malaysia is a rapidly growing nation in the heart of South East Asia. Malaysia's Vision 2020 steers the nation towards achieving the status of a fully developed...