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Keywords: Malcolm Baldrige model
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Journal Articles
Journal:
Measuring Business Excellence
Measuring Business Excellence (2021) 25 (2): 189–215.
Published: 12 November 2020
... role model companies, one following the Malcolm Baldrige model (MBM) and the other following the European Foundation for Quality Management (EFQM) model. Design/methodology/approach The research design adopted is as follows: examine the literature of Total Quality Management (TQM...
