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Keywords: Management information
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Journal Articles
The “control tower” approach to optimising complex service delivery performance
Available to Purchase
Journal:
Measuring Business Excellence
Measuring Business Excellence (2013) 17 (3): 15–27.
Published: 23 August 2013
... Emerald Group Publishing Limited 2013 Organizational performance Performance Hospitals Improvement Management information Operations management Service delivery Health services sector One of the main differences between manufacturing and service delivery is that inventory cannot...
Journal Articles
Analytic hierarchy process (AHP): A defective tool when used improperly
Available to Purchase
Journal:
Measuring Business Excellence
Measuring Business Excellence (2002) 6 (4): 33–37.
Published: 01 December 2002
... Analytical hierarchy process Analytical methods Decision making Management information Analytic hierarchy process (AHP) has been known as an essential tool for both practicing managers and academic researchers to conduct research for making business decisions and examining management theories...
