... Emerald Group Publishing Limited 2013 Organizational performance Performance Hospitals Improvement Management information Operations management Service delivery Health services sector One of the main differences between manufacturing and service delivery is that inventory cannot...

... development (Lowson, 2003). In recent years, the resource‐based perspectives of strategy have been applied to issues of production and operations management (Paiva et al., 2008 ; Schroeder et al., 2002). Zahra and Das (1993) stated that RBV offers an innovative approach to thinking about...

... ; Hayes et al., 1988 ; Miltenburg, 1995 ; Fine and Hax, 1985 ; Hill, 2000). More recent authors in operations strategy (Lowson, 2002 ; Waller, 2003), suggest that the operations management responsibility also encompass the supply chain, and not only internal transformation processes. ©...

... by their complexity and dynamics, are challenging the strategic operations management models. Design/methodology/approach The developed theoretical construction is based on a literature review. The measurement system is studied in the context of a strategic operations management system. Findings...

... (e.g. in the field of strategic management) that contemplate to an organisation as a whole and also include aspects of IC. Case studies Intellectual capital Operations management Best practice The importance of intellectual capital (IC) for the success of companies is nowadays widely...

... topic. There are several stages through which a company goes, once it becomes part of the Workplace Challenge initiative. These are segmented into the following four stages: © Emerald Group Publishing Limited 2006 Operations management Best practice Productivity rate Cost...