... of the Thermometer, which is made up of six municipalities. Practical implications The use of the EGEM Thermometer helps municipalities by creating insight, awareness, sense‐of‐urgency and a basis for organizational development. Originality/value of paper The paper illustrates how...

...) Organizational performance Organizational development As we enter into the knowledge era, knowledge is becoming the most important asset that organizations posses (Drucker, 1998). Likewise, the ability of a company to mobilize and exploit its intangible assets has become far more decisive than investing...

...Manfred Bornemann; Martin Sammer So far, a systematic and comprehensive assessment tool to prioritize organizational development activities, especially in the currently intensely discussed domain of knowledge management is not available in the literature. Utilizing the here proposed methodology...

... built with its customer base. © MCB UP Limited 2001 Performance USA Organizational development Business excellence Growth Fulfillment Corporation of America (FCA) is a firm engaged in fulfilling literature and other materials orders for an array of companies covering the health...