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Keywords: Patient satisfaction
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Journal Articles
Journal:
Measuring Business Excellence
Measuring Business Excellence (2021) 25 (3): 346–367.
Published: 26 February 2021
...Swapnarag Swain; Rohit Kumar Singh Purpose This study aims to investigate the difference in the pattern of influence of perceived service quality on insured and uninsured patients’ satisfaction levels. Design/methodology/approach This study follows a cross-sectional primary research design...
