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Keywords: Poland
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Journal Articles
Journal:
Measuring Business Excellence
Measuring Business Excellence (2009) 13 (1): 72–81.
Published: 20 March 2009
...Su Mi Dahlgaard‐Park; Wieslaw Urban Purpose The paper seeks to evaluate the state of organizational service orientation in service industry in Poland; also to examine the influence of service orientation on key service performance, especially on the quality of service. Employing a cross‐sector...
