...Tale Skjølsvik; Karl Joachim Breunig Purpose This paper aims to explore how professional competences are defined and assessed by clients of professional service firms (PSFs). Extant research has studied the knowledge base of professionals, but limited research has been conducted to develop...

... satisfaction and quality of products and services through barriers to service (all negative). This study represents a secondary analysis of survey data collected from a single large professional services firm. The survey was sent to all employees (N = 2,150) via internal company mail...