...] . Notwithstanding the detractors, time and experience have proven that a properly implemented BSC is a valid management tool for higher education and specifically distance learning. Balanced Scorecard Strategic planning Higher education Public sector organizations Financial management Over the two...

...Swee C. Goh Purpose Performance management in public sector organizations is a growing phenomenon worldwide. Increasingly, questions are being raised as to its effectiveness in achieving the objective of improving the performance of public sector organizations. Research has shown...

.... Originality/value This paper provides a considerable contribution about the use of performance measurement in inter‐organizational networks which is relatively limited in the public arena. Workplace training Performance measurement (quality) Regional government Public sector organizations...

... of information. It is therefore considered that these factors, openness to change and rewards, are representatives of organisational culture and can play an important role in the implementation phase of the performance measures (De Lancer Julnes, 2009). Public sector organizations Performance measures...

... of formal and in use performance measurement and management frameworks will become more difficult as the institutional framework moves from being more regulative to being more culturally and cognitively based. © Emerald Group Publishing Limited 2010 Public sector organizations Performance...

... Emerald Group Publishing Limited 2009 Public sector organizations Strategic management Managers Local government Research combining these issues and related hypotheses will be tested using data from functional managers for the departments of Dubai local government. The three...

... influencing effective implementation. Public sector organizations Performance measurement (quality) Performance management During the last two decades, public sector performance has become a topic of great interest to scholars and practitioners of public management around the world. A recent...

... among employees of Malaysian public hospitals have never been conducted before and this thus contributes to the body of knowledge in this discipline of research. Quality management Hospitals Public health Public sector organizations Malaysia The main provider of health care services...

... at: nagarajah_lee@imu.edu.my © Emerald Group Publishing Limited 2008 Factor analysis Public sector organizations Schools Malaysia Malaysia is a rapidly growing nation in the heart of South East Asia. Malaysia's Vision 2020 steers the nation towards achieving the status of a fully developed...

... for the adoption and implementation of performance management systems within public sector organizations is the capacity to evaluate and manage the knowledge and intangible resources. In today's knowledge economy, not only for the private organisations but also and particularly for the public sector organisations...

... to gain increasing visibility as large bureaucracies attempt to institutionalize public commitments to high anti‐corruption standards Performance measures Management information systems Public sector organizations Indonesia Corruption The increasing emphasis given to performance...

..., meeting, and anticipating consumer needs and wants in order to provide enhanced service is a critical strategic issue for both private and public sector organizations. In the private sector, customer satisfaction and loyalty – secured through high‐quality products and services providing value for money...