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Journal Articles

Increasing the visibility of hidden failure costs

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Suresh Kumar Krishnan
Journal: Measuring Business Excellence
Measuring Business Excellence (2006) 10 (4): 77–101.
https://doi.org/10.1108/13683040610719290
Published: 01 October 2006
... also stresses the need for organizations to systematically break the many norms. Design/methodology/approach This study looked at capturing the often‐overlooked component of poor quality cost via a simple function of measurement which requires an effortless yet painstaking way...
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Journal Articles

Communicating six sigma's benefits to top management

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Johannes Freiesleben
Journal: Measuring Business Excellence
Measuring Business Excellence (2006) 10 (2): 19–27.
https://doi.org/10.1108/13683040610668675
Published: 01 April 2006
... the disciplines of economics and quality management and tries to advance a profit perspective on quality which is suited to replace the still dominant cost perspective. © Emerald Group Publishing Limited 2006 Six sigma Quality costs Prices Investments Profit Quality management...
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