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Keywords: Quality indicators
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Journal Articles
Updating corporate sustainability performance measurement systems
Available to Purchase
Journal:
Measuring Business Excellence
Measuring Business Excellence (2011) 15 (2): 44–56.
Published: 31 May 2011
... Quality indicators Performance measurement (quality) Assessment The manner in which corporations view their business has undergone considerable changes over the last several years. As Paranjape et al. (2006) note, “globalization, constant innovations, and well‐informed customers have...
Journal Articles
Increasing the visibility of hidden failure costs
Available to Purchase
Journal:
Measuring Business Excellence
Measuring Business Excellence (2006) 10 (4): 77–101.
Published: 01 October 2006
... on earnings (McNealy, 1993). © Emerald Group Publishing Limited 2006 Quality Quality costs Continuous improvement Quality indicators We should be able to earn and learn for free from the expensive failure events made by us and others around the globe The use of the word “Quality...
