.... Design/methodology/approach The authors based this research on qualitative-quantitative analysis. This study starts with a survey questionnaire as a method to collect quantitative data. Therefore, the authors conducted a survey on the style of conflict management of hospital managers with subordinates...

... samples. This estimation procedure is applied on data collected among Danish companies which responded to a self‐assessment questionnaire covering the EFQM excellence model in each of the years 1998‐2001. The overall conclusions are that the allocation of weights is fairly stable for most of the criteria...