..., to propose areas for future research. The field related to trust among supply chain partners has historically been collected through studies in micro‐ functional areas. While some effort towards producing a broader organizational perspective has been made, nonetheless, trust in SCM continues to be largely...

... dimensions in influencing patients' overall quality perceptions. Design/methodology/approach Empirical research using the SERVQUAL instrument was conducted in six NHS hospitals located in North Greece. A total of 137 usable questionnaires were collected. Findings The research...

...Simon Philbin Purpose The purpose of this research was to investigate how to measure the performance of research and technology collaborations and to subsequently improve the management of university‐industry collaborative projects. Design/methodology/approach Literature studies...

..., build and operate performance management systems are described. Lessons learned from the validation by case based action research are presented and finally implications for further research are identified. © MCB UP Limited 2003 Finally, experience, techniques and knowledge on PMS projects...

...B.G. Dale This paper explores the quality challenges which need to be addressed through further research by the European academic research community in the twenty‐first century. They are also some of the issues which organisations aspiring to be “world class” need to address. The issues...