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Keywords: Retail
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Journal Articles
Developing an indicator framework for measuring sustainable logistics innovation in retail
Available to Purchase
Journal:
Measuring Business Excellence
Measuring Business Excellence (2018) 22 (1): 1–13.
Published: 19 March 2018
...Petra Andersson; Helena Forslund Purpose The purpose of this paper is to develop an indicator framework for measuring sustainable logistics innovation (SLI) in retail. Design/methodology/approach A literature review in different theory areas was conducted to generate a literature-based SLI...
Journal Articles
Investigating the structural relationship between loyalty programme service quality, satisfaction and loyalty for retail loyalty programmes: evidence from Malaysia
Available to Purchase
Journal:
Measuring Business Excellence
Measuring Business Excellence (2013) 17 (1): 33–50.
Published: 15 March 2013
...Nor Asiah Omar; Che Aniza Che Wel; Norzalita Abd Aziz; Syed Shah Alam Purpose Retaining and cultivating customer loyalty has become increasingly important for loyalty programme providers and retailers due to the highly competitive environment. The purpose of this paper is to develop and test...
