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Keywords: Retailing
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Journal Articles
Journal:
Measuring Business Excellence
Measuring Business Excellence (2011) 15 (3): 16–18.
Published: 30 August 2011
...Jasmine Yeap Ai Leen; T. Ramayah Purpose The purpose of this study is to validate the Retail Service Quality Scale (RSQS) developed by Dabholkar et al. in the Malaysian business setting, specifically in the context of apparel specialty stores. Design/methodology/approach Two well...
