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Keywords: Services
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Journal Articles
Journal:
Measuring Business Excellence
Measuring Business Excellence (2011) 15 (4): 16–26.
Published: 15 November 2011
...Antti Lonnqvist; Paola Demartini; Paola Paoloni Purpose The purpose of this paper is to address human capital (HC) evaluation methods in service industries. As suggested by literature some services may be as different from others as they are from products. Thus there is a great need...
Journal Articles
Journal:
Measuring Business Excellence
Measuring Business Excellence (2011) 15 (4): 7–15.
Published: 15 November 2011
...Antti Lonnqvist; Ingi Runar Edvardsson; Gudmundur Kristjan Oskarsson Purpose The purpose of this paper is to analyse the effect of knowledge management (KM) on value creation in Icelandic service firms. The aim is to examine how KM contributes to value creation, and measure the ways in which...
