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Keywords: Soft system
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Journal Articles
Developing a strategic planning model for developing, monitoring and evaluating digital transformation initiatives: a soft system approach
Available to Purchase
Journal:
Measuring Business Excellence
Measuring Business Excellence (2023) 27 (3): 449–459.
Published: 02 June 2023
... of digital transformation. Design/methodology/approach This research draws on the soft systems literature and combines the reference models of the balanced scorecard and the logical framework approach to develop the model. The model identifies the key dimensions to be considered in the planning...
