... of topics that could be considered relevant discussions to this domain. Design/methodology/approach With the basis of Soft Systems Methodology theory and concept development research method, this paper structured a taxonomy of categories of topics. Additionally, this paper afterwards performed...

... through the theoretical review was performed first. Second, soft systems methodology (SSM) to analyze the very complex situation, as the product returns present, provided the conceptual framework for empirical research. The principles and best practices of SSM were followed and an analysis of documents...