... the results. Provides some guidelines. Performance measurement (quality) Statistical process control Business excellence Remember how your mother said that when you grew up you would love spinach and you didn’t? Remember also when your balanced scorecard consultants said that competitive advantage...

...Jiju Antony Statistical process control (SPC) is a powerful technique for improving process quality by systematically eliminating special or assignable causes of variation. SPC is not a simple and automatic task. The successful application of SPC requires many skills such as engineering, management...