.../approach The research methodology applied in this work was based on the case study methodology. The focus was on “how” questions and exploratory analysis of primary and secondary data supported in‐depth interviews with members from both the project team and suppliers. Findings...

... to play a significant role in managing customer and supplier relationships under the dispersed network production systems model. The characteristic of the CBR technique in case retrieval, reuse, revision and retaining was used in solving a purchasing problem. However, there is a lack of literature...