... excellence Quality culture Quality Excellence Total quality management In the context of athletics, team-building exercises have been shown to consistently increase team effectiveness (Beauchamp et al., 2017). Where Keavney (2016) found that investing in team building affects the rise...

... role model companies, one following the Malcolm Baldrige model (MBM) and the other following the European Foundation for Quality Management (EFQM) model. Design/methodology/approach The research design adopted is as follows: examine the literature of Total Quality Management (TQM...

...Azizan Abdullah Purpose The purpose of this paper is to contribute to the understanding of total quality management (TQM) practices at the small to medium‐sized enterprise (SME) level within the under‐researched context of the Malaysian economy. Design/methodology/approach...

.... It was therefore considered that it might need refinement to fit a micro‐enterprise. The S&L model was used mainly for guidance and inspiration rather than as a blueprint. Total quality management (TQM) may be considered as the latest evolutionary stage of QM. It involves the application of QM...

... concept provide solutions to preserving and utilizing individual rights and capabilities while adjusting the organizational structure and philosophy to this new environment. This has been done by expanding and integrating concepts such as the balanced scorecard, total quality management, performance...

... strategy Pharmaceuticals industry Total quality management The need to adopt a balanced range of financial and non‐financial performance measures is now widely accepted (Eccles, 1991; Kaplan and Norton, 1996). However, the move towards acceptance of non‐financial performance measures requires...

...Jonas Hansson; Henrik Eriksson The question of whether an adoption of total quality management (TQM) improves the financial performance has been discussed for several years. Various studies have been conducted to examine the impact of TQM on financial performance, but there is still disagreement...

... are examined under a three part categorisation of organisation, management and change; planning, introduction and sustaining total quality management (TQM); and systems, tools and techniques. The paper also argues that there is a need to think through how TQM research is carried out in order to address...

... consideration of society. The concept of organisations as stable, clearly structured and manageable entities operating in a manageable environment has disappeared. © MCB UP Limited 2002 Total quality management Business development Social responsibility More than three centuries ago...

... and satisfaction are vital. Employee participation and understanding at all levels are required. Management commitment and consistency of purpose are compulsory. The organisation is perceived as a series of processes that incorporate customer and supplier relationships. Total quality management...

...Denis Leonard; Rodney McAdam Aims principally to identify the main issues relating to the strategic impact and application of total quality management (TQM). Uses a grounded theory inductive research methodology involving 19 case study organisations. In this approach, the deep rich data gained...