Keywords: Trust
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Journal Articles
Measuring Business Excellence (2021) 25 (2): 138–151.
Published: 26 February 2021
.... The study has included contextual factors, namely, trust, relationship commitment to supplier and information technology (IT) for supplier as antecedents to supplier integration. The supplier-related performance outcome and financial performance of manufacturing firm has been modeled as outcome variables...
Journal Articles
Measuring Business Excellence (2013) 17 (1): 51–71.
Published: 15 March 2013
...Gaurav Tejpal; R.K. Garg; Anish Sachdeva Purpose The primary purpose of this paper is to develop a context‐dependent, multi‐perspective and multilevel concept called “trust” among supply chain members (SCM); second, to classify trust; third, to classify available literature and finally...
Journal Articles
Measuring Business Excellence (2010) 14 (3): 53–69.
Published: 31 August 2010
...Mohammed Laeequddin; B.S. Sahay; Vinita Sahay; K. Abdul Waheed Purpose The purpose of this paper is to develop a context dependent, multi perspective multilevel trust measurement instrument to measure supply chain members' trust. Design/methodology/approach Since trust...
Journal Articles
Measuring Business Excellence (2009) 13 (1): 56–71.
Published: 20 March 2009
...Su Mi Dahlgaard‐Park; Norizan Mohd Kassim; Salaheldin Ismail Purpose The purpose of this paper is to investigate how perceived service quality, satisfaction and trust determine loyalty in e‐commerce settings at the level of construct dimensions. Design/methodology/approach...
Journal Articles
Measuring Business Excellence (2008) 12 (1): 13–28.
Published: 21 March 2008
...Wen‐Hung Wang Purpose The purpose of this paper is to develop and empirically test a model for examination of the impact of different relationship efforts (financial bonding, social bonding, and structural bonding) made by a retailer on key relationship marketing outcomes (trust, relationship...

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