Organization redesign: the current state and projected trends

Redesign activity is taking place within organizations faced with rapidly changing business environments. In this article, the current state of organization redesign, the role of information systems, and the effect of redesign activities on job satisfaction and motivation are reviewed. The current state and projected trends are then related to a field study conducted at the Zeeland, Michigan, machine processing plant (ZMP) of Herman Miller. Interviews with both hourly and managerial personnel were conducted. The results of the interviews suggest that effective redesign efforts focus on the human or intangible aspects, as well as structural changes.